Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@digitreasure.com. Please note that returns will need to be sent to the following address: 30 N Gould St, Suite No 34160 Sheridan, WY 82801, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@digitreasure.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decokur@gmail.com.

1. Refunds or Replacements

Refunds or replacements will only be issued if Digitreasure LLC or Supliful fulfillment team is clearly at fault (e.g., confirmed fulfillment error).

Important notes for customers:

  • Our products are always fresh and brand new. Some items (protein capsules, mushroom powders, or other natural ingredients) may have strong natural odors when first opened; this is normal and not a reason for return. Simply ventilate the container.
  • All items are securely packaged to prevent water or environmental damage. Any damage occurring after shipment due to mishandling by the delivery company (e.g., left in rain, dropped, opened by delivery personnel) is not covered by Digitreasure LLC. Customers should address such issues directly with the shipping carrier.
  • Bundled products may arrive in separate shipments. This is normal and not a reason for return. Any missing pieces will be completed according to Supliful’s fulfillment schedule.

How to request a refund or replacement:

  1. Contact Digitreasure LLC customer support within 30 days of delivery.
  2. Include a photo and description if applicable.
  3. If the issue is verified to be our fault, we will issue a replacement or refund within a few business days.

2. Non-Eligible Cases

Refunds or replacements will not be issued for:

  • Change of mind or buyer’s remorse.
  • Packages not accepted by the customer upon delivery. Payment is considered completed, and extra shipping fees are the customer’s responsibility.
  • Damage caused by delivery mishandling or carrier negligence.
  • Natural odors from product ingredients.
  • Returns sent to the wrong address (e.g., virtual office). Only returns sent to the official Supliful fulfillment center will be processed.
  • Product discontinued or temporarily out-of-stock: no compensation for advertising or production costs.
  • FedEx / UPS delivery issues due to recipient (wrong address, missing phone, refusal to pay duties or taxes).

3. B2B / Unauthorized Resale

  • Products purchased from Digitreasure LLC are intended for direct consumer use only.
  • Unauthorized resale, dropshipping, or distribution via platforms like eBay, Amazon, or physical retail (e.g., pharmacies, cosmetic shops) is not covered by our refund or support policies.
  • Customers engaging in unauthorized B2B sales assume all risks, including returns, refunds, and regulatory compliance.
  • Any B2B use or redistribution without explicit written consent from Digitreasure LLC is considered a violation of our policies and may result in cancellation of orders, account termination, or legal action.
  • Companies interested in legitimate B2B partnerships should contact us directly to establish a formal agreement.

4. Late or Missing Refunds

  • Some refunds may be issued as store credit.
  • Cash refunds may take a few business days to appear through your bank or credit card.
  • If you still haven’t received a refund, contact customer support.

5. Legal Notes

  • This policy is governed and interpreted in English, regardless of translations.
  • Digitreasure LLC is responsible for refunds and replacements only in cases of verified error by our team or Supliful fulfillment.